Häufig gestellte Fragen
Sind einige Käufe endgültig?
Wir können keine Rücksendungen für bestimmte Artikel akzeptieren. Diese werden vor dem Kauf deutlich gekennzeichnet.
What technique is used for the phone case design?
Our phone case designs are mainly produced using UV printing or heat transfer printing, depending on the product model and material.
Both methods create a high-quality 2D printed design on the surface of the phone case. Please note that the artwork is not 3D printed, embossed, engraved, or raised. Any texture, shadow, metallic effect, marble effect, or brushstroke effect shown in the design is part of the printed visual artwork, not a physical 3D texture.
Because the final result is a printed 2D design, slight differences in color, brightness, or surface appearance may occur depending on the phone case material, screen display, and lighting conditions.
Wann erhalte ich meine Bestellung?
Wir werden Ihre Bestellung schnellstmöglich versenden. Sobald Ihre Bestellung versandt wurde, erhalten Sie eine E-Mail mit weiteren Informationen. Die Lieferzeiten variieren je nach Standort.
Wo werden Ihre Produkte hergestellt?
Unsere Produkte werden sowohl lokal als auch global hergestellt. Wir wählen unsere Fertigungspartner sorgfältig aus, um sicherzustellen, dass unsere Produkte von hoher Qualität sind und ein faires Preis-Leistungs-Verhältnis bieten.
Can I track my order?
If tracking is available for your order, you will receive a shipping confirmation email with tracking information after your order has been dispatched.
Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.
Wie viel kostet der Versand?
Der Versand wird anhand Ihres Standorts und der Artikel in Ihrer Bestellung berechnet. Sie erfahren den Versandpreis immer, bevor Sie kaufen.
Can I change or cancel my order after placing it?
We offer a 24-hour cancellation request window after your order is placed, as long as the order has not already entered production, fulfillment or shipping.
You can submit a cancellation request through your customer account or order status page, where available, or contact us at support@oodia.co with your order number.
A cancellation request is not automatically approved. Once an order has entered production, fulfillment or shipping, or once the 24-hour cancellation window has passed, we may no longer be able to change or cancel it.
How do I know which phone model to choose?
Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.
For iPhone users, you can usually check this by going to:
Settings → General → About → Model Name
If you are unsure about your phone model, please contact us before ordering.
What if I choose the wrong phone model?
Customers are responsible for selecting the correct phone model before placing an order.
If the wrong model was selected by the customer, this is not considered a product defect or incorrect item.
Please contact us at support@oodia.co, and we will let you know if any solution is available.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If you exercise your EU consumer withdrawal right, we will refund the standard delivery cost paid at checkout where required by applicable consumer law. If you chose a more expensive delivery method than our standard shipping option, such as express or premium shipping, we are not required to refund the additional cost of that upgraded delivery method.
We recommend using a tracked shipping method for returns, as we are not responsible for returned items lost in transit.
Will the product color look exactly like the photos?
We do our best to display product colors accurately.
However, slight color differences may occur due to screen settings, lighting, photography, printing methods, and production variations.
Minor differences in color, print placement, texture, or finish are normal and are not considered quality issues unless they materially affect the product’s normal use or quality.
Do you offer exchanges?
Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.
For iPhone users, you can usually check this by going to:
Settings → General → About → Model Name
If you are unsure about your phone model, please contact us before ordering.
What happens if my package cannot be delivered?
Please make sure your shipping address is complete and accurate before placing an order.
If a package cannot be delivered because of an incorrect or incomplete address, refused delivery, or failure to collect the package within the carrier’s collection period, the package may be returned to us by the carrier.In this case, any return shipping fees, carrier fees, or reshipment costs may be deducted from the refund or charged to the customer.
If you would like the order to be shipped again, additional shipping fees may apply.
If the delivery issue was not caused by you, please contact us as soon as possible at support@oodia.co with your order number and tracking information. We will communicate with the carrier or fulfillment partner and help resolve the issue as quickly as possible.Depending on the situation, we may assist with redelivery, provide updated tracking information, arrange a replacement, or offer another appropriate solution.