Finnish Nature Tales

FAQ

We offer a 14-day return policy for eligible products. This means you have 14 days after receiving your item to request a return.

Items must be unused, undamaged, in the same condition as received, and in their original packaging where reasonably possible. Proof of purchase is required.

Please submit a return request through your customer account or order status page, where available, or contact us at support@oodia.co before sending anything back.

Customers are responsible for return shipping costs unless the item is defective, damaged or incorrect. Personalized or custom-made products are not returnable unless they are defective, damaged, incorrect or not as described.

For full details, please see our Return & Refund Policy.

Our phone case designs are mainly produced using UV printing or heat transfer printing, depending on the product model and material.

Both methods create a high-quality 2D printed design on the surface of the phone case. Please note that the artwork is not 3D printed, embossed, engraved, or raised. Any texture, shadow, metallic effect, marble effect, or brushstroke effect shown in the design is part of the printed visual artwork, not a physical 3D texture.

Because the final result is a printed 2D design, slight differences in color, brightness, or surface appearance may occur depending on the phone case material, screen display, and lighting conditions.

Please contact us within 3 days of delivery at: support@oodia.co

Please include:

your order number;
clear photos or videos of the product;
photos of the packaging, if relevant;
a short description of the issue.

We will review the case and provide a suitable solution as soon as possible. Depending on the situation, we may offer a replacement, refund, or another appropriate solution.

OODIA is operated from Finland by OODIA Oy.
Our phone case blanks may be produced by international manufacturing partners, while the designs are printed and fulfilled by our trusted partner in Germany.
For many EU orders, products are shipped from Germany after printing and preparation.

If tracking is available for your order, you will receive a shipping confirmation email with tracking information after your order has been dispatched.

Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.

Shipping costs are calculated and shown at checkout before you complete your order.

Shipping costs may vary depending on your delivery country, shipping method, order value, product type, and any active shipping promotions.

If free shipping is available, it will be clearly shown on our website or at checkout.

We offer a 24-hour cancellation request window after your order is placed, as long as the order has not already entered production, fulfillment or shipping.

You can submit a cancellation request through your customer account or order status page, where available, or contact us at support@oodia.co with your order number.

A cancellation request is not automatically approved. Once an order has entered production, fulfillment or shipping, or once the 24-hour cancellation window has passed, we may no longer be able to change or cancel it.

Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.

For iPhone users, you can usually check this by going to:

Settings → General → About → Model Name

If you are unsure about your phone model, please contact us before ordering.

Customers are responsible for selecting the correct phone model before placing an order.

If the wrong model was selected by the customer, this is not considered a product defect or incorrect item.

Please contact us at support@oodia.co, and we will let you know if any solution is available.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

If you exercise your EU consumer withdrawal right, we will refund the standard delivery cost paid at checkout where required by applicable consumer law. If you chose a more expensive delivery method than our standard shipping option, such as express or premium shipping, we are not required to refund the additional cost of that upgraded delivery method.

We recommend using a tracked shipping method for returns, as we are not responsible for returned items lost in transit.

We do our best to display product colors accurately.

However, slight color differences may occur due to screen settings, lighting, photography, printing methods, and production variations.

Minor differences in color, print placement, texture, or finish are normal and are not considered quality issues unless they materially affect the product’s normal use or quality.

Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.

For iPhone users, you can usually check this by going to:

Settings → General → About → Model Name

If you are unsure about your phone model, please contact us before ordering.

Please make sure your shipping address is complete and accurate before placing an order.

If a package cannot be delivered because of an incorrect or incomplete address, refused delivery, or failure to collect the package within the carrier’s collection period, the package may be returned to us by the carrier.In this case, any return shipping fees, carrier fees, or reshipment costs may be deducted from the refund or charged to the customer.

If you would like the order to be shipped again, additional shipping fees may apply.

If the delivery issue was not caused by you, please contact us as soon as possible at support@oodia.co with your order number and tracking information. We will communicate with the carrier or fulfillment partner and help resolve the issue as quickly as possible.Depending on the situation, we may assist with redelivery, provide updated tracking information, arrange a replacement, or offer another appropriate solution.

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Finnish Nature Tales

"Finnish Nature Tales" Swan Lake Dawn iPhone Case

"Finnish Nature Tales" Arctic Reindeer Light iPhone Case

"Finnish Nature Tales" Lily Bell Glow iPhone Case

"Finnish Nature Tales" Golden Birch Bear iPhone Case

FAQ

Country/Region

Language

Country/Region

Language

Finnish Nature Tales

"Finnish Nature Tales" Swan Lake Dawn iPhone Case

"Finnish Nature Tales" Arctic Reindeer Light iPhone Case

"Finnish Nature Tales" Lily Bell Glow iPhone Case

"Finnish Nature Tales" Golden Birch Bear iPhone Case

FAQ