FAQ
What is your return policy?
We offer a 14-day return policy for eligible products.This means you have 14 days after receiving your item to request a return.
To be eligible for a return:
- the item must be unused and undamaged;
- the item must be in the same condition as received;
- the item must be in its original packaging;
- proof of purchase is required.
To start a return, please contact us at: support@oodia.co
Items sent back without prior authorization will not be accepted.
What should I do if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery at: support@oodia.co
Please include:
- your order number;
- clear photos or videos of the product;
- photos of the packaging, if relevant;
- a short description of the issue.
We will review the case and provide a suitable solution as soon as possible. Depending on the situation, we may offer a replacement, refund, or another appropriate solution.
Where are your products made and shipped from?
OODIA is operated from Finland by OODIA Oy.
Our phone case blanks may be produced by international manufacturing partners, while the designs are printed and fulfilled by our trusted partner in Germany.
For many EU orders, products are shipped from Germany after printing and preparation.
Can I track my order?
If tracking is available for your order, you will receive a shipping confirmation email with tracking information after your order has been dispatched.
Please note that tracking updates may take some time to appear after the package has been handed over to the carrier.
How much does shipping cost?
Shipping costs are calculated and shown at checkout before you complete your order.
Shipping costs may vary depending on your delivery country, shipping method, order value, product type, and any active shipping promotions.
If free shipping is available, it will be clearly shown on our website or at checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible at: support@oodia.co
Because many of our products may be produced or prepared after an order is placed, we may not be able to change or cancel an order once it has entered production or fulfillment.
How do I know which phone model to choose?
Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.
For iPhone users, you can usually check this by going to:
Settings → General → About → Model Name
If you are unsure about your phone model, please contact us before ordering.
What if I choose the wrong phone model?
Customers are responsible for selecting the correct phone model before placing an order.
If the wrong model was selected by the customer, this is not considered a product defect or incorrect item.
Please contact us at support@oodia.co, and we will let you know if any solution is available.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
If you exercise your EU consumer withdrawal right, we will refund the standard delivery cost paid at checkout where required by applicable consumer law. If you chose a more expensive delivery method than our standard shipping option, such as express or premium shipping, we are not required to refund the additional cost of that upgraded delivery method.
We recommend using a tracked shipping method for returns, as we are not responsible for returned items lost in transit.
Will the product color look exactly like the photos?
We do our best to display product colors accurately.
However, slight color differences may occur due to screen settings, lighting, photography, printing methods, and production variations.
Minor differences in color, print placement, texture, or finish are normal and are not considered quality issues unless they materially affect the product’s normal use or quality.
Do your cases support MagSafe?
Some of our cases may support MagSafe, depending on the product type.
Please check the product description carefully before ordering. If a case is MagSafe-compatible, this will be stated on the product page.
Are your cases protective?
Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.
For iPhone users, you can usually check this by going to:
Settings → General → About → Model Name
If you are unsure about your phone model, please contact us before ordering.
Do you offer exchanges?
Please check your exact phone model before placing an order. Phone models may look similar but have different sizes, camera layouts, or button positions.
For iPhone users, you can usually check this by going to:
Settings → General → About → Model Name
If you are unsure about your phone model, please contact us before ordering.
What happens if my package cannot be delivered?
Please make sure your shipping address is complete and accurate before placing an order.
If a package cannot be delivered because of an incorrect or incomplete address, refused delivery, or failure to collect the package within the carrier’s collection period, the package may be returned to us by the carrier.In this case, any return shipping fees, carrier fees, or reshipment costs may be deducted from the refund or charged to the customer.
If you would like the order to be shipped again, additional shipping fees may apply.
If the delivery issue was not caused by you, please contact us as soon as possible at support@oodia.co with your order number and tracking information. We will communicate with the carrier or fulfillment partner and help resolve the issue as quickly as possible.Depending on the situation, we may assist with redelivery, provide updated tracking information, arrange a replacement, or offer another appropriate solution.