FAQ
What is your return policy?
We offer a 15-day return policy for eligible products. This means you have 15 days after receiving your item to request a return.
Items must be unused, undamaged, and in their original condition. Original packaging should be included where reasonably possible, and proof of purchase is required.
Please submit a return request through your customer account or order status page, where available, or contact us via live chat or at support@oodia.co before sending anything back.
For returns due to a change of mind, personal preference, or an incorrectly selected phone model, customers are responsible for return shipping costs. If the item arrived damaged, defective, incorrect, or materially different from what was ordered due to our error, you will not be responsible for the return shipping cost.
Personalized or custom-made products are generally not returnable unless they are defective, damaged, incorrect, or not as described.
For full details, please see our Return & Refund Policy.
What technique is used for the phone case design?
Our phone case designs are mainly produced using UV printing or heat transfer printing, depending on the product model and material.
Both methods create a high-quality 2D printed design on the surface of the phone case. Please note that the artwork is not 3D printed, embossed, engraved, or raised. Any texture, shadow, metallic effect, marble effect, or brushstroke effect shown in the design is part of the printed visual artwork, not a physical 3D texture.
Because the final result is a printed 2D design, slight differences in color, brightness, or surface appearance may occur depending on the phone case material, screen display, and lighting conditions.
What should I do if I receive a damaged or incorrect item?
Please contact us within 3 days of delivery at: support@oodia.co
Please include:
- your order number;
- clear photos or videos of the product;
- photos of the packaging, if relevant;
- a short description of the issue.
We will review the case and provide a suitable solution as soon as possible. Depending on the situation, we may offer a replacement, refund, or another appropriate solution.
How much does shipping cost?
Shipping costs are calculated and shown at checkout before you complete your order.
Shipping costs may vary depending on your delivery country, shipping method, order value, product type, and any active shipping promotions.
If free shipping is available, it will be clearly shown on our website or at checkout.
Can I change or cancel my order after placing it?
We offer a 24-hour cancellation request window after your order is placed, as long as the order has not already entered production, fulfillment or shipping.
You can submit a cancellation request through your customer account or order status page, where available, or contact us at support@oodia.co with your order number.
A cancellation request is not automatically approved. Once an order has entered production, fulfillment or shipping, or once the 24-hour cancellation window has passed, we may no longer be able to change or cancel it.
How do I know which phone model to choose?
Please check your exact phone model before placing an order. Phone models may look similar but can have different sizes, camera layouts, button positions, or magnetic compatibility.
iPhone:
Settings → General → About → Model Name
Samsung / Android:
Settings → About phone → Model name
If you are unsure about your phone model, please contact us before ordering.
What if I choose the wrong phone model?
If you accidentally choose the wrong phone model, please contact us before returning the item. If the case is unused and in its original condition, you may request a return within 15 days of delivery. Return shipping costs are the responsibility of the customer.
Choosing the wrong phone model is not considered a product defect. If you are unsure which model you need, please contact us before placing your order.
Who pays for return shipping?
Customers are responsible for return shipping costs for returns due to a change of mind, personal preference, or an incorrectly selected phone model.
If the item arrived damaged, defective, or the wrong item or phone model was sent due to our error, you will not be responsible for the return shipping cost.
If you chose a more expensive delivery method than our standard shipping option, such as express or premium shipping, any additional delivery cost may not be refundable beyond the cost of standard delivery, where permitted by applicable law.
We recommend using a tracked shipping method for returns, as we cannot be responsible for return parcels lost in transit before they reach us.
Will the product color look exactly like the photos?
We do our best to display product colors accurately.
However, slight color differences may occur due to screen settings, lighting, photography, printing methods, and production variations.
Minor differences in color, print placement, texture, or finish are normal and are not considered quality issues unless they materially affect the product’s normal use or quality.
What happens if my package cannot be delivered?
Please make sure your shipping address and contact information are complete and accurate before placing an order.
If a package cannot be delivered because of an incorrect or incomplete address, refused delivery, failure to collect the package within the carrier’s collection period, or another delivery issue caused by customer-provided information, the package may be returned to us or our fulfillment partner.
In these cases, reasonable return shipping costs, carrier fees, failed-delivery charges, or reshipment costs may be deducted from the refund or charged to the customer where permitted by applicable law.
If you would like the order to be shipped again, additional shipping charges may apply.
If the delivery issue was not caused by you, please contact us at support@oodia.co with your order number and tracking information. We will work with the carrier or fulfillment partner to help resolve the issue and, depending on the circumstances, may assist with redelivery, provide updated tracking information, arrange a replacement, or offer another appropriate solution.