Return & Refund Policy

Last updated: 5 October 2026

Thank you for shopping at OODIA.

This Return & Refund Policy applies to purchases made through oodia.co, operated by OODIA Oy, a company registered in Finland.

We offer a voluntary 15-day return policy for eligible products. Mandatory consumer rights under applicable law remain unaffected by this policy.

For return, refund, cancellation, delivery or product-related questions, please contact us via live chat on our website or email support@oodia.co.

To request a return or cancellation, you may submit a request through your customer account, use the withdrawal function available on our website where applicable, contact us via live chat, or email support@oodia.co.

1. 15-Day Return Policy

You may request a return within 15 days after receiving your order.

For a return under our voluntary 15-day policy, the product must be:

• unused and undamaged;
• clean and complete;
• in substantially the same condition as received;
• in its original packaging where reasonably possible; and
• accompanied by your order number or other proof of purchase.

To request a return, please contact us via live chat on oodia.co or email support@oodia.co.

Please include your order number and a brief explanation of your return request.

Please do not send any item back before receiving return instructions from us. The correct return location may vary depending on the product and fulfillment location. Items sent to an unauthorized or incorrect address may not be accepted.

2. EU/EEA Consumer Withdrawal Rights

If you are a consumer in the European Union or European Economic Area, you may also have statutory consumer rights in addition to our 15-day return policy.

Under applicable consumer law, you generally have the right to withdraw from an online purchase within 14 days after receiving the goods, without giving a reason, subject to applicable exceptions.

Our voluntary 15-day return policy does not limit or replace these statutory rights.

To exercise a statutory right of withdrawal, you may use the withdrawal function available on our website, contact us via live chat, or email support@oodia.co.

Personalized or custom-made products may be excluded from the statutory right of withdrawal where permitted by applicable law.

3. Return Shipping Costs

Standard delivery from OODIA is free of charge. Return shipping is separate from the original delivery.

For returns due to:

• a change of mind;
• personal preference; or
• an incorrectly selected phone model,

the customer is responsible for the direct cost of returning the item.

This also applies to EU/EEA statutory withdrawals where permitted by applicable law.

If the item arrived damaged, genuinely defective, incorrect, or materially different from what was ordered due to our error, the customer will not be responsible for the return shipping cost.

Please contact us before arranging any return. We will review your request and provide the appropriate return instructions and return address where applicable.

Please do not send any item back before receiving return instructions from us.

4. Order Cancellations

If you would like to cancel or change an order, please contact us as soon as possible after placing the order.

We generally provide a 24-hour cancellation request window, provided that the order has not already entered production, printing, fulfillment or shipping.

Submitting a cancellation request does not automatically mean that the order can be cancelled. Because our phone cases may enter production or fulfillment shortly after an order is placed, cancellation may no longer be possible once processing has started.

This cancellation procedure does not limit any mandatory statutory rights that may apply to you.

5. Personalized and Custom Products

Products made specifically according to a customer's individual specifications may not be eligible for return due to change of mind where permitted by applicable law.

This may include products customized with:

• customer-provided photographs or artwork;
• names or initials;
• custom text or personal messages; or
• individually requested design elements or specifications.

This restriction does not apply where the product itself is damaged, genuinely defective, incorrect or not as ordered.

Please contact us before ordering if you are unsure whether a particular product is considered personalized.

6. Made-to-Order Phone Cases

Many OODIA phone cases are printed or produced after an order is placed.

A product being made to order does not by itself mean that it is personalized.

Standard OODIA designs printed after purchase remain eligible for our 15-day return policy, subject to the conditions in this policy.

Only products made specifically according to an individual customer's personal specifications may be treated as personalized or custom-made products.

7. Phone Case Use, Wear and Product Defects

Phone cases are everyday protective accessories and are naturally exposed to friction, handling, sunlight, heat, skin oils, cosmetics, surfaces, pockets, bags and occasional impacts during normal use.

As a result, normal signs of use are not considered product defects.

Examples of normal wear or customer-caused damage may include:

• scratches, scuffs or marks that develop during use;
• gradual wear at corners, edges or other high-contact areas;
• gradual fading or wear of printed surfaces caused by repeated friction;
• minor discoloration or appearance changes over time due to normal use or environmental exposure;
• stains, dye transfer or marks caused by contact with clothing, cosmetics, liquids or other materials;
• damage caused by drops, impact, crushing, excessive bending or other accidents;
• damage caused by improper handling, misuse or unsuitable cleaning products; and
• deterioration resulting from use beyond the normal purpose of the product.

These conditions do not automatically indicate a manufacturing defect.

A genuine product defect may include, depending on the circumstances:

• a significant manufacturing or printing error already present when the product arrives;
• a case that is materially different from the product ordered;
• structural separation, abnormal cracking or deformation occurring prematurely during normal use and not caused by impact or misuse;
• printing that peels or fails abnormally soon under normal use rather than gradually wearing from friction; or
• a functional component of the case that fails prematurely under normal intended use.

Whether an issue constitutes a product defect will depend on the nature of the issue, the condition of the product, how long and how it has been used, and other relevant circumstances.

Nothing in this section limits mandatory statutory rights relating to genuinely defective or non-conforming goods.

8. Protective Function of Phone Cases

OODIA phone cases are designed to provide everyday protection for compatible devices, but no phone case can guarantee that a phone will not be scratched, cracked or otherwise damaged in every drop, impact or accident.

Damage to a phone or other device following a drop, impact or accident does not by itself establish that the phone case is defective.

The level of protection may vary depending on the case model, construction, materials, type of impact and circumstances of use.

Any specific protective feature or compatibility claim will be stated on the relevant product page.

9. Product Appearance, Color and 2D Printed Designs

OODIA phone case designs are produced using printing methods such as UV printing or heat-transfer printing depending on the case type, model and material.

Unless a product description specifically states otherwise, decorative effects are flat 2D printed visual designs.

Visual effects such as:

• metallic or gold effects;
• glitter or gemstone effects;
• marble or stone effects;
• brushstrokes or watercolor effects;
• leather, textile or fabric effects;
• pearl, glass or mosaic effects; and
• shadows, depth or other visual texture effects

are part of the printed artwork and do not mean that the product contains real metal, gemstones, glass, fabric or raised 3D texture.

Slight differences between the product and images displayed on our website may occur because of:

• screen and display settings;
• lighting and photography;
• phone case materials;
• printing methods;
• normal production tolerances; and
• minor differences in pattern placement.

Minor color or placement differences that do not materially alter the product are generally not considered defects.

However, this does not apply where the item is materially different from its product description or where there is a genuine manufacturing or printing defect.

10. Incorrect Phone Model

Customers are responsible for selecting the correct phone model before placing an order.

Different phone models may look similar while having different dimensions, camera openings, button positions, speaker openings or magnetic compatibility.

Please check your exact phone model before ordering.

How to check your phone model

iPhone:
Settings → General → About → Model Name

Samsung / Android:
Settings → About phone → Model name

If you accidentally select the wrong phone model, this is not considered a product defect or fulfillment error.

For eligible non-personalized products, you may still request a return within 15 days of delivery, provided the item meets the return conditions in this policy.

The customer is responsible for the return shipping cost when the wrong phone model was selected when placing the order.

Please contact us before returning the item. We will review the request and provide the appropriate return instructions and next steps.

If you believe OODIA or our fulfillment partner sent a different model from the model shown on your order, please contact us and provide:

• your order number;
• a clear photo of the phone case received;
• a photo of any model code printed inside the case, where available; and
• information showing the phone model stated on your order.

We will review the information and provide the appropriate next steps.

If the incorrect phone model was sent due to our error, you will not be responsible for the return shipping cost.

11. Damaged, Defective or Incorrect Items

Please inspect your phone case when your order arrives.

If the item arrives:

• damaged;
• with a visible manufacturing or printing issue;
• in the wrong design;
• in the wrong phone model due to our error; or
• materially different from what you ordered,

please contact us as soon as possible, preferably within 3 days of delivery.

You can contact us via live chat on oodia.co or email support@oodia.co.

Please provide:

• your order number;
• clear photos or video showing the issue;
• photos of the packaging where relevant; and
• a brief description of the problem.

Please keep the product and packaging until the issue has been reviewed, as additional photos or information may be needed.

Contacting us preferably within 3 days allows us to investigate visible production and delivery issues promptly and process the matter with our fulfillment partners.

The 3-day request is not intended to exclude mandatory consumer rights relating to a genuine defect discovered later. If you discover a potential manufacturing defect after using the product, please contact us promptly after noticing it so that we can assess the circumstances.

Normal wear and tear, accidental damage and damage caused by handling or use are not treated as manufacturing defects.

If a return is required because the item arrived damaged, genuinely defective, incorrect, or materially different from what was ordered due to our error, you will not be responsible for the return shipping cost.

12. Failed Delivery, Incorrect Address and Uncollected Packages

Customers are responsible for providing complete and accurate delivery information when placing an order, including:

• full name;
• street address;
• apartment, building or unit number where applicable;
• postal code;
• city;
• country;
• email address; and
• telephone number where required for delivery.

If a parcel cannot be delivered or is returned because of:

• an incorrect or incomplete address;
• incorrect contact information;
• refusal of delivery;
• failure to collect the parcel within the carrier's collection period; or
• another delivery issue caused by information or actions attributable to the customer,

reasonable return, carrier, failed-delivery or reshipment costs may be deducted from a refund or charged to the customer where permitted by applicable law.

If you request reshipment, additional shipping charges may apply.

If a delivery issue was not caused by you, please contact us with your order number and tracking information so that we can investigate the matter with the relevant carrier or fulfillment partner.

13. Refunds

Once an authorized returned item has been received and inspected, we will review whether it meets the applicable return conditions.

If the refund is approved, it will normally be issued to the original payment method, unless otherwise agreed or required by applicable law.

Return shipping costs paid by the customer for a change of mind, personal preference, or an incorrectly selected phone model are not refundable.

For returns under our voluntary 15-day return policy, we may reduce or decline a refund where the returned product:

• has been used beyond reasonable inspection;
• shows wear, scratches, stains or other signs of use;
• has been damaged after delivery;
• is incomplete or missing parts;
• has been altered; or
• otherwise does not meet the conditions of our voluntary return policy,

to the extent permitted by applicable law.

For statutory EU/EEA withdrawals, eligible payments will be reimbursed within the period required by applicable consumer law. Where permitted, reimbursement may be withheld until the returned goods have been received or evidence of return has been provided.

Banks, card issuers and payment providers may require additional processing time before a refund appears in your account.

14. Exchanges

We do not guarantee direct exchanges.

If you would like a different phone model, design or product, please contact us before sending anything back.

Depending on the circumstances, you may be instructed to return the original product and place a new order for the desired item.

Selecting the wrong phone model when ordering is not considered a product defect.

If a return is made because the customer selected the wrong phone model, the customer is responsible for the return shipping cost.

15. Non-Returnable Items

The following items are generally not eligible for return under our voluntary 15-day return policy, unless they are genuinely defective, incorrect, not as described, or applicable law provides otherwise:

• personalized or custom-made products where the applicable exception applies;
• products that have been used and show wear;
• products damaged after delivery through dropping, impact, misuse or improper handling;
• altered products;
• incomplete products or products with missing parts; and
• unauthorized returns sent contrary to the return instructions provided.

Nothing in this section limits mandatory statutory consumer rights.

16. Contact Us

For questions concerning returns, refunds, cancellations, delivery or product issues, please contact:

OODIA Oy
Live chat: available at oodia.co
Email: support@oodia.co
Website: oodia.co
Registered in Finland